Privacy Policy for Waterjet.id

Effective Date:

Important Notice: By accessing and using the Waterjet.id website and mobile application (collectively, the "Service"), you expressly acknowledge and agree to the terms outlined in this Privacy Policy, including the collection, processing, and temporary retention of personal data necessary for ticket transactions. Continued use of the Service constitutes unequivocal acceptance of these terms.

1. Introduction

Waterjet.id ("we," "our," or "us") operates the Waterjet.id website and mobile application (collectively, the "Service"). This Privacy Policy establishes our comprehensive protocols regarding the collection, utilization, processing, retention, and safeguarding of personal data when you engage with our Service. This document constitutes a binding legal agreement between Waterjet.id and all Service users.

2. Data Collection and Use

We collect several distinct categories of information to facilitate and complete ticket transactions:

2.1 Personal Identification Data

Full legal name as appears on identification documents
Valid email address for transaction communications
Contact telephone number for operational notifications
Transaction-specific details necessary for ticketing

2.2 Transaction Data

Booking preferences and service selections
Payment verification information (processed exclusively through secure third-party gateways)
Timestamp and technical metadata associated with transactions

2.3 Technical and Device Information

Automatic collection of non-personally identifiable information including IP address, browser type, device characteristics, operating system, and usage patterns for security protocols and service optimization.

3. Legal Basis and Purpose of Processing

All data processing activities conducted by Waterjet.id are grounded in the following legitimate bases:

Contractual Necessity: Processing required to execute and fulfill the ticket purchase agreement between you and Waterjet.id.
Legal Obligation: Compliance with applicable maritime, transportation, and commercial regulations.
Legitimate Interests: Operational requirements including fraud prevention, service enhancement, and network security.
Explicit Consent: Your affirmative action in using the Service constitutes explicit consent for specified processing activities as detailed herein.

4. Data Retention Framework

Waterjet.id employs a strict temporal data retention protocol:

Personal data is retained only for the duration necessary to complete the transaction and any legally mandated post-transaction period.
Following transaction completion and expiration of statutory requirements, personal data is systematically and irreversibly anonymized or destroyed.
Transaction records are maintained in anonymized form for analytical and operational purposes, devoid of personally identifiable information.

5. Data Security and Protection

We implement comprehensive technical and organizational security measures including encryption protocols, access controls, and regular security assessments to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures exceed standard industry practices and comply with international data protection standards.

6. Third-Party Disclosures

Waterjet.id does not sell, trade, or transfer personally identifiable information to external parties except under the following strictly controlled circumstances:

To trusted third-party service providers who assist in operating our Service, conducting business, or servicing users, so long as those parties agree to maintain the confidentiality and security of the information.
When required by law, regulation, or legal process, or to protect the rights, property, or safety of Waterjet.id, our users, or the public.
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, with appropriate confidentiality safeguards.

7. User Rights and Controls

Subject to applicable law and our operational requirements, you may exercise certain rights regarding your personal data, including:

Right to access information we maintain about you
Right to rectification of inaccurate or incomplete data
Right to object to processing based on legitimate interests
Right to data portability in structured, commonly used format
Right to lodge complaints with relevant supervisory authorities

To exercise these rights, contact us via the information provided in Section 9. Note that certain data may be exempt from such requests due to legal obligations or ongoing contractual requirements.

8. International Data Transfers

Waterjet.id operates primarily within Indonesian jurisdiction. Any international transfer of personal data complies with cross-border data transfer regulations and implements appropriate safeguards as required by applicable law.

9. Contact Information

For privacy-specific inquiries, data access requests, or concerns regarding this Privacy Policy, contact:

Data Protection Officer
Waterjet.id
Email: privacy@waterjet.id
Response Time: Within 14 business days of receipt

10. Policy Updates and Modifications

We reserve the right to modify this Privacy Policy at any time. Changes become effective immediately upon posting to the Service. Material changes will be notified through Service announcements. Continued use following such modifications constitutes acceptance of the revised policy.

11. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law principles. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the competent courts within Indonesia.